Shipping & Returns
Please see below for FAQs about shipping and returns from the Faber Shop at faber.co.uk. We hope the answers to the questions below will provide the information you’re looking for. If not, please email us at email@example.com and we’ll get back to you.
We are temporarily only able to ship orders to addresses in the UK. We are working on a solution for international shipping. Join Faber Members (free) to receive the latest information on international shipping.
All UK orders are sent via Royal Mail and are tracked: choose from standard (48-hour) or premium (24-hour) delivery.
If you have an account, you can track your order by signing in to faber.co.uk and going to the ‘My Account’ section. Your order status will be in the ‘My Orders’ tab. You will also receive an email when your order is shipped.
You can choose between:
UK Standard Delivery within 1-3 business days: £3
UK Premium Next Day Delivery: £4
We aim to ship your order on the same day if it has been ordered before 3pm (Monday-Friday). However, if your item is in stock it is possible that it will be much sooner than this. You will receive an email when your order is shipped.
When you pre-order a book, you will receive a confirmation email. The book will then be shipped on its publication date (which is given on the relevant product page) and you will again receive a confirmation email.
We will take payment at point of purchase for a pre-order. If you change your mind about your purchase in the time between making the order and the product or book being published, please email us at firstname.lastname@example.org.
To request cancellation of an order, please email email@example.com with your order number in the subject line of the email. Please note: orders for products that are available for immediate shipping (‘in stock’) are sent to our fulfilment partner as soon as the order is placed, and in most cases cannot be cancelled. However, please do contact us – while we might not be able to stop the order from being shipped, we will try to accommodate your request for cancellation.
If you have changed your mind about the product you have ordered, you can request a refund within 14 days of delivery. Please email us at firstname.lastname@example.org with requests.
If the item you have bought is damaged, please take a photo and send this to us via email at email@example.com and we will arrange for a refund or a replacement to be shipped.
Please post returns to:
PO BOX 162
We will refund you on receipt of the items (excluding delivery charges, gift wrapping and any other additional expenses). We have the right to withhold or reduce any refund on items that have been damaged in transit. Please include your shipping note, circling the reason for return.
We do not offer free returns, so you will need to pay the cost of postage if you choose to return items to us. However, we will pay the cost of return if the items are faulty or have not been accurately described.
Once we have received the relevant items from you and confirmed that they have not been damaged, we will credit your payment card with the cost of the returned items within 30 days of our receiving them.
By when should I purchase in order to receive books and products by Christmas?
We recommend making your order by Monday 20th December if you choose standard delivery, or Tuesday 21st December if you choose premium delivery.
Please note these dates are for guidance only. We cannot guarantee these dates, for example due to any delays beyond our control experienced by our shipping partners during the busy festive season.
Will orders made at Christmas or between Christmas and New Year be shipped in the same timeframe as normal?
Yes. Orders may take a bit longer to arrive than normal due to the volume of Bank Holidays in this period, but books and products will be shipped as at any other time. If an order doesn’t arrive, please contact us at firstname.lastname@example.org.
Will the email@example.com email address be monitored during the holidays?
Yes. We will be checking emails across the Bank Holidays, and any enquiries should be responded to as normal.