Application Deadline - 27.05.2022

IT Apprentice

Application Deadline
Founded in 1929 in London, Faber is one of the world’s great publishing houses. We are looking for an IT Apprentice to provide technical assistance and helpdesk support to the organisation and ensure the smooth running of all IT systems.


Key apprenticeship information

  • Salary: £21,000
  • Duration: 16 Months
  • Qualification: Information communications technician, Level: 3 (Standard)
  • Duration: 12 months On-Programme plus 4 months for End Point Assessment
  • Off the Job Requirements: On average, 1 working day per week
  • Training Schedule: Monthly 2-hour live sessions via Zoom / Online learning via Litmos LMS


Key Responsibilities

  • Supporting the IT team including:
  • Monitoring the Zoho helpdesk ticketing system and responding to requests for assistance using the TeamViewer remote support application.
  • Providing support in person to staff within the office.
  • Providing telephone and email support to staff working remotely
  • Escalating issues when necessary to IT colleagues
  • Setting up of AV equipment in the event areas.
  • Setting up of Laptops and Mobile devices for users.
  • Setup and management of key fobs for the door entry system.
  • Server room maintenance
  • Equipment recycling
  • Join weekly meetings with AAG as part of IT team
  • Join two weekly IT update meetings
  • To assist with Zoom drop-in sessions
  • To assist with IT drop-in sessions

Update documentation for:

  • Asset register
  • Email group list
  • Helpdesk support documentation and instructions.
  • IT documentation
  • Teamviewer user list for PC
  • AV equipment usage instructions


Entry Requirements

You’ll need to pass a face to face screening interview with our Talent Team (don’t worry, we’re a friendly bunch) and sit initial assessments in Maths and English.


Skills Required

  • Analytical
  • Good written and verbal communication skills
  • Good eye for detail
  • Good customer service skills
  • Able to prioritise workload
  • Able to use initiative to solve problems
  • Professional/ respectful
  • Discrete
  • Self-starter
  • Customer-orientated – goes the extra mile to get the job done
  • A can-do attitude; willing to learn and prepared to take on previously un-tried tasks
  • Organised and punctual
  • Adaptable
  • Flexible with regard to working outside normal working hours (should business needs require)
  • Has an interest in books

– – –

Faber has a staff of just over 120, based across our offices in Bloomsbury Square, London, and Harlow. We want all our staff to have the best possible, most positive and enjoyable experience while working at Faber.

Our benefits include:

  • Access to Faber titles (including regular staff book clubs), discounted Independent Alliance titles
  • Minimum of 28 days’ holiday per year
  • Five days per year for volunteering work of your choice
  • Full subscription to the Headspace meditation app
  • Season-ticket loans
  • Cycle-to-work vouchers
  • Subsidised eye tests
  • Generous pension scheme
  • Life assurance and income protection insurance
  • Access to online GP and advisory services

We welcome applications from any individual regardless of ethnic origin, gender, disability, religious belief, sexual orientation or age. All applications will be considered on merit.

Please note that all personal information which we process in connection with your application will be treated in accordance with our Data Protection Privacy Notice at and our Data Protection Policy at Please read our Data Protection Privacy Notice and Data Protection Policy before submitting your application.